Privacy Policy

Last updated: July 14, 2026

1. Who We Are

High Ground Solutions ("High Ground," "we," "us") builds websites and marketing systems for trades and local businesses across Canada. This policy explains what information we collect, how we use it, and the choices you have.

2. Information We Collect

We collect information in a few ways:

• Directly from you: name, email, phone number, business details, and anything you submit through our contact form, booking form, or in conversation with us.
• Automatically: basic analytics data (pages visited, general location, device type) via Google Analytics, to understand how visitors use our site.
• On behalf of our clients: if you are a client using our Google Reviews, Win-Back Campaigns, or CRM services, we may process contact information (such as names, emails, and phone numbers) belonging to your customers, solely to deliver the service you've hired us for - for example, sending a review request or a win-back offer on your behalf.

3. How We Use Information

• To respond to inquiries and deliver the services you've purchased.
• To send review requests, win-back offers, or follow-up communications on behalf of a client, where that client has engaged us to do so.
• To improve our website and services.
• To meet legal and accounting obligations.

We do not sell personal information to third parties.

4. Third-Party Services

We rely on third-party tools to run our business and deliver services, including website hosting, form handling (e.g., Netlify Forms), analytics (Google Analytics), and email/SMS delivery providers used for review-request and win-back workflows. These providers process data under their own privacy policies and only to the extent needed to provide their service to us.

5. Data Retention

We retain personal information for as long as needed to provide our services, maintain business records, and meet legal obligations, after which it is deleted or anonymized.

6. Your Rights

Under Canadian privacy law (PIPEDA) and applicable provincial legislation, you can request access to, correction of, or deletion of your personal information by contacting us at contact@REPLACE-WITH-YOUR-DOMAIN.com. If you received a review request or win-back offer from us on behalf of one of our clients and want to opt out, every message includes an unsubscribe option, or you can email us directly.

7. Security

We use reasonable technical and organizational measures to protect personal information. No method of storage or transmission is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our services are directed at businesses, not children. We do not knowingly collect personal information from anyone under 16.

9. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top will reflect the most recent version.

10. Contact

Questions about this policy or your data? Email contact@REPLACE-WITH-YOUR-DOMAIN.com.

This is a general-purpose template and not a substitute for legal advice. If you'll be processing significant customer data for clients (e.g., Win-Back Campaigns), consider having a lawyer confirm you meet PIPEDA and provincial requirements, including any needed data processing agreements with clients.